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Code of Ethics and Standards of Practice


As required by its charter with the National Association of REALTORS® the Columbia Greene Board of REALTORS® has formal procedures for addressing and resolving any matters of contention brought to our attention in an expeditious and equitable manner. Please realize that mediation may be the quickest solution to your request as well as a win/win for both parties.  Contact the Board for further direction.


Code of Ethics

The code spells out the professional responsibilities and expectations of NAR's 1 million Realtor® members to their clients, customers, fellow Realtors® and the general public.

Ombudsman Ser vices

 The purpose of the Ombudsman is to provide a knowledgeable, informed contact when REALTOR® members or members of the public have real estate related questions that have not been addressed by an individual broker.

The role of the Ombudsman is to identify and attempt to facilitate a resolution of misunderstandings and/or disagreements before matters evolve into a formal complaint.

Mediation Services

The NATIONAL ASSOCIATION OF REALTORS®' preferred method of dispute resolution since 2002, mediation often results in a win-win-win for REALTOR® associations and disputing parties. By mediating, REALTORS® and their clients/customers who otherwise would arbitrate their contractual and specific non-contractual disputes before a professional standards hearing panel can save time, money, and even relationships.

Filing an Ethics Complaint

 Difficulties between real estate professionals result from misunderstanding or miscommunication. If you have a problem, you may want to speak with them or with the principal broker in the firm.  Open, constructive discussion often resolves the need for further action. After discussing matters with your real estate professional or a principal broker in that firm, you are still not satisfied, you may want to contact the local board or association of REALTORS®.  Many boards and associations have informal dispute resolving processes available to consumers (e.g. ombudsmen, mediation, etc.). If, after taking these steps, you still feel you have a grievance, you many want to consider filing an ethics complaint.

Filing an Arbitration Complaint

Arbitration, a form of alternative dispute resolution (ADR), is a legal technique for the resolution of disputes outside the courts. The parties to a dispute refer it to one or more persons (the "arbitrators", "arbiters," or "arbitral tribunal"), whose decision (the "award") they agree to be bound. It is a settlement technique in which a third party reviews the case and imposes a decision that is legally binding for both sides.  CGBR has mandated that Mediation occur prior to moving forward with an Arbitration request.

When using an ATM, be aware of people waiting around – they may not be customers. If someone offers to let you go ahead of them, decline politely and leave.